Refund and Return Policy for IWClegacy
At IWClegacy, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your watch, we offer a straightforward refund and return policy to make the process as easy as possible. This policy outlines the terms and conditions for returning items purchased from our store.
1. Return Eligibility
You may return most new, unopened items within [insert number of days, e.g., 30 days] of receiving your order for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, and in the original packaging.
- All accessories, manuals, and warranty cards must be included.
- The return request must be initiated within [insert number of days, e.g., 30 days] of delivery.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized watches.
- Watches that have been worn or damaged after delivery.
- Gift cards or any other non-resalable items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@iwclegacy.com or call us at (949) 369-8005 to request a return authorization.
- Provide your order number and reason for the return.
- Once your return is authorized, we will provide you with a return shipping label and instructions.
4. Return Shipping
You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received.
5. Refund Process
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 7-10 business days].
6. Exchanges
If you wish to exchange an item for a different model or size, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired watch.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 7 days] of receipt. We will work with you to resolve the issue promptly, including offering a replacement or full refund.
8. Changes to This Policy
IWClegacy reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications will constitute your acknowledgment of the changes and your consent to abide by and be bound by the updated policy.
9. Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please reach out to us at:
IWClegacy
Street: 106 Highpoint Ctr, Colchester, Vermont (VT)
Phone: (949) 369-8005
Email: info@iwclegacy.com
Website: iwclegacy.com
